Support
Questions about your fibre, your router or your account all go to one email address. Add the three details below to your message.
Email us
Write to support@gettuckamore.ca about setup, your router, your account or the network. Privacy questions come here too.
What to include
- Your service address.
- The email on your Tuckamore account.
- What you saw, and the time it started.
These three details help us find your line and follow what you saw.
Add a static IPv4 address
Your router reaches IPv4 sites automatically over the IPv6 network, and the Tuckamore router arrives ready to do it. You also get your own static IPv6 range, a /48, for the life of your service.
Want an IPv4 address all your own? We add a static IPv4 address, a /32, on request. It's the one to have when you host services over IPv4 at home, within the fair use policy.
To ask for it, email support with your service address and your account email. We then deliver the address to your router over the connection you already have.
Set up your router
On installation day, connect your router to the Ethernet port on the fibre box in your home, and your internet goes live.
Bringing your own router? The router setup guide lists what your router needs and walks through each step, with an example for OpenWrt. Your connection username and password are waiting in your Tuckamore account.
Curious about ours? Meet the Tuckamore router.
Check the network
For a live view of the network, open the network status page.
Your account
Sign in to find your connection username and password. New to Tuckamore? Create an account, or place your order online.
Answers and policies
Within one business day of your order, your contract and a two-page Critical Information Summary land in your inbox.
Where we're based
AS30265, a Canadian internet provider at home in St. John's, Newfoundland and Labrador, runs the Tuckamore brand and delivers your internet service.
Our name belongs to the tuckamore, the wind-shaped spruce and fir that hold fast along the Newfoundland coast.